Listening is such an important skill, we need to do more on this.

I look at the cognitive bias that makes us instinctively see a bigger number as better, even when it's real value hasn't improved.

A good way to understand what managers are juggling (and what they do to cope)

PR was a poor model for HR, but that’s what we did.

Fish need to know the rules of their new pond. That’s why they sometimes need letters.

Chalk and cheese works for some reason.

How to have good, but safe, humour in the workplace.

The best rule of thumb for how to treat people.

Some people rest of past laurels.

Who’s turning up to the meeting?

The delicate art of agreeing a deal on an amicable parting.

When and how do people redeem themselves?

THE most useful ER rule of thumb.

The most powerful voices aren't those who tell people what they want to hear, but those who say something worth hearing.

Are we fooling ourselves that people should love work here?

Having difficult conversations when you withhold information is tempting but destructive.

Are people bound to their past—or can enough time and growth truly change someone?

Advanced ER: when thin evidence still requires action—and outcomes depend on the response.

Can people have their own personal truth?

Our worst case outcome- both employer and employee lose.