Employee reactions to discipline: apologise, fight, or explain—and how it affects trust.

Why do managers (and HR) often feel anxious when dealing with union representatives or others from outside of the workplace, or outside their control?

HR’s role is not to make decisions but to ensure decisions are made well by identifying risks and variables.

How is a dinosaur like a piece of legislation? The lesson of Jurassic Park is chaos theory; life is too complicated to be fully accounted for by any system. It's the same with the law.

Don’t forget that pressures that management feels is much worse for the employee.

Thinking is a skill. Too little, and you blunder, too much and you get analysis paralysis. A pause is the trick.

Everyone has two parts to them, two sets of needs. What is too much to ask, and what is reasonable to ask, when it comes to enforcing the contract?

Understanding what sorry means, and what people mean when they say it is an important skill.

It's not clear in the industry what people mean when they use the terms ER, or Employment Relations.